Return
Right of withdrawal
- You have a 14-day full right of return on items purchased on the website, unless otherwise agreed or stated in your order. The 14 days apply from the day the shoes are delivered.
- Send an email with your wish to return the shoes. Email to be sent to info@wallin-shoes.com. We will send a return label that can be used to return the shoes.
- We will contact you once we have received the shoes back regarding a refund.
- A refund is conditional on the shoes being returned undamaged and in their original and undamaged packaging.
- If the shoes have been used, it is not possible to get a refund. Wallin A/S will assess the shoes upon return. If we cannot refund the money, the shoes will be sent back to you.
Right to complain:
- A 2-year right to complain is granted.
- Should you be unfortunate enough to have received an incorrect or damaged item – you must complain within a reasonable time and no later than 14 days after receipt.
- The right to complain also lapses in case of incorrect or unusual use of the product.
- In the event of a complaint, Wallin A/S must be contacted by email: info@wallin-shoes.com – with a clear description and photo documentation of the complaint, as well as documentation of the time of purchase.
- Wallin A/S has up to 14 days processing time for complaints.
- Complaints sent COD will not be accepted.
Complaint options:
- Complaints about products can be sent to:
Danish Competition and Consumer Authority. Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk
- For EU citizens, complaints must be sent via the EU Commission's online complaint platform. Email: ec.europa.eu
- When complaining, our email address must be stated: info@wallin-shoes.com as well as the website where you purchased the item.